A wicked problem has no best solution and is difficult or impossible to solve comprehensively because of contradictory needs, requirements, or outcomes. This is a hands-on workshop where David will focus on crafting designs and making design and product decisions when possible solutions are in conflict or where there is no optimal solution. He will introduce some methods to help identify, define, and frame the wicked problems and the challenges they present. David will discuss some real examples, then break into workgroups and participate in hands-on collaborative exercises. Attendees are invited to bring their own wicked problems for use in the workshop exercises and for collective discussion.
Work through examples and exercises to teach how we make better design decisions when there is not clear optimal solution and when requirements, constraints, and expectations may be in conflict.
UX designers, UX researchers, and product managers who must make difficult product decisions that span technology, business, design, culture, and ethics.
Assumed Audience Knowledge
Intermediate UX design and research
Five Things Audience Members Will Learn
- Characteristics of wicked problems
- Important perspectives on wicked problems
- Strategies / approaches for handling wicked problems
- Workshop exercises for selected wicked problems
- Open discussion and collaboration on participant’s wicked problems