Spotlight UX

2022-07-14 00:00:00 2022-07-15 00:00:00 America/Toronto Spotlight UX Join us for this exciting online event for designers looking to extend their UX skills. Online FITC EDT Online



Systemic Design…or, How To Approach Wicked Problems, and Turn Chaos Into Strategic Solutions

What is Systemic Design? It is a mindset, and tools, that merges systems thinking and design thinking to approach complex decisions. Systemic Design is a well-grounded approach that allows us to both evaluate the existing ecosystem of a complex issue and think of a holistic solution to address that complexity.

During our research we have learnt to take under consideration not just the customer-device relationship, but we should look at design a lot broader. A best-in-class design approach does not only revolve around the user; it includes the cultural background and belief systems that lead to the user’s behaviour, in order to become less biased and more strategic.

Systemic Design comes in especially handy when we approach wicked problems in our projects. These are the projects that might have different use case scenarios, or too many stakeholders with mixed objectives, or to approach broad briefs that are looking to disrupt or innovate a full industry.


To introduce the basis of Systemic Design and also to build on attendees’ research and strategic thinking skillsets.

Five Things Audience Members Will Learn

  • A broader design approach to UX thinking in a complex scenario
  • Definition of systems thinking and wicked problems
  • Examples of applied strategic thinking in use cases
  • The difference between UX Research/ Service Design / Systemic Design
  • A methodology to scope problems, implement research tools, and turn them into valuable opportunities for our clients and our users.

Target Audience

Anyone working in UX roles, especially those looking to gain a broader understanding of Systemic Design to better communicate with stakeholders and cross-functional teams.