One of the largest problems that we face on teams and within organizations is the illusion that communication has taken place. In most cases, when we are faced with the necessity to confront emotionally or politically risky issues we tread lightly in order to avoid hurting feelings. Conflict plays an important and necessary role in the design process. Healthy conflict increases trust, creates effective dialog and improves collaboration.
During this session we will discuss examples and key skills that will help you:
- argue effectively while maintaining the correct level of candor and respect
- approach difficult issues like dealing with an unrealistic scope/schedule, holding teammates accountable when they perform poorly, or stakeholders that aren’t providing sufficient leadership for a project
- create successful conflicts that get relevant information in the open
- encourage teammates to effectively share their opinions and articulate theories