Overview
We are spiralling into chaos—the old world is crumbling before our eyes, life is getting more unpredictable and scary. It’s a good time for us to learn how to deal with our fear of the unknown, and how to harness our uncertainty into new ways to work and design.
Serendipity is when chaos seemingly organizes itself in a way that’s good for us—a magical feeling of being precisely in the right place at the right time, as if the entire Universe aligns perfectly with your wishes. Is there a way to design for serendipity?
How might we design magical experiences, systems and our own communities in a way that helps navigate through chaos and emerge into something new?
Objective
Learn to stop worrying and love the chaos.
Three Things Audience Members Will Learn
- Chaos in the universe and ourselves: why is it so hard for us to deal with the unknown, how humans process unpredictability, and how our beliefs and values are shaped because of it.
- Serendipitous UX: anticipating multiple “quantum” states and flows rather than one “happy path”, managing risks rather than trying to prevent them.
- Serendipitous cultures: how to evolve our remote work processes to enable magical random moments of joy and collaboration
Target Audience
Designers, product managers, software engineers—or anyone who’s trying to survive in these uncertain times.
