Overview
In today¹s competitive marketplace, outstanding customer service lies at the heart of sustainable customer loyalty. Markus shares his experience, techniques and guidelines for working with demanding agencies, coping with angry customers, minimizing stress, and making designers and programmers feel great about doing their jobs. Making use of real-world examples, he will provide insights and ideas about improving customer relations. His approach of customer service will make your job as a designer or programmer not only easier but more fun and more meaningful.
Who this presentation is for:
Programmers, designers, freelancers, account managers, advertising agencies, marketing agencies and other organizations that work with interactive media developers
What attendees will walk away with:
You will get advice and learn:
– What customers not only expect but really want
– How to have the right attitude
– How to improve your communication skills
– How to create a positive lasting impression on customers
– What to do if customers complain
– How to avoid stress and burn out syndrome
