Robert provides coaching and support to the user experience team at Boltmade, a product development shop based in Waterloo, Canada. He draws upon experience as both an in-house executive and a trusted consultant to ensure top-notch design work for Boltmade’s international clients. Robert also takes an active role in building the region’s design community, most notably as co-chair of Fluxible, the much-loved “UX party disguised as a conference” now in its fourth year.

Robert is known for his expertise in applying user research to drive product design, marketing, and innovation. He has contributed to three books on these subjects and enjoys sharing his ideas with fellow designers at events around the world.