Overview
AI is transforming every industry, and retail is one of the most compelling frontiers. It’s among the most operationally complex and fast-moving sectors, where store managers are juggling millions of micro tasks to keep operations running. The modern retail environment has outpaced what human intelligence alone can manage: the volume of store data, the velocity of change, and the need for real-time decisions have created a new kind of pressure.
In this talk, we’ll share how we’re building effective agents for the frontlines of Canadian retail at Loblaw Digital, through the design of Robin – a hyper-intelligent, AI-powered sidekick that empowers store managers with insights, workflows, and SOP guidance to drive efficiency and performance.
Objective
To share how we’re building effective agents to transform Canadian retail operations.
Things Audience Members Will Learn
- What is AI Agent and why we care about it
- How to identify the right problems for Agents
- Designing beyond interfaces
- Building empathy for Agents
- Building user trust in AI system through transparency, consistency, and reliability
Target Audience
Front end developers, designers, and anyone with an interest in AI