FITC Spotlight UX (Online)
DesignUX/UIUsability
  • 2020-12-08 00:00:00 2020-12-08 00:00:00 America/Toronto FITC Spotlight UX (Online) Online FITC
  • Online
  • #FITCSpotlight

Presentation

Overview

We know that ability is equally distributed among humans, and opportunity is not. The need for skilled technologists is growing, and with it our ability to empower individuals with accessible tech training. Collected data about an individual’s learning patterns can help inform the ultimate personalized educational experience, accelerating the cycle from novice to master. However, it could also be weaponizing – used to judge an individual and block opportunities for jobs and advancement.

As we design experiences and systems, we become the ethical stewards of the impact we could have on millions of lives. It’s up to us to make the correct, and often, difficult decisions. Mariah Hay, VP of Product at Help Scout and former Head of Practices at Pluralsight, will discuss her experience designing products for tech education, the choices her teams have made to avoid weaponization, and how human-centred design can inform the ethical underpinnings of our missions, our companies, and our bottom lines.

Key Takeaways

  • What are ethics and how do they show up in professional industries
  • Concerning behaviors of modern tech companies, and decisions made by technologists like us
  • What it looks like to use human centered design to drive ethical decision making in practices – and three things you can take back to your teams to get started